frequently asked questions
Are you still dispatching orders during New Zealand lockdown period and the COVID-19 outbreak?
Yes, we have confirmation from the New Zealand Government that we are able to keep our online store open and sending orders to you in the coming month.
We 100% support the lockdowns here and around the world, and the importance of staying at home over this time, to eliminate COVID-19 and keep us all safe. As we use a third party warehouse that has been cleared as an essential service as a logistics provider, who will be operating other essential businesses, we too can continue without putting further people at risk. We would not have continued without Government approval.
We will send your orders as quickly as possible over this time, but please bear with us if there is any delays due to processing time or courier delays. All our deliveries will be contactless, and our courier drivers will sign for parcels on your behalf after greeting you from a safe distance.
I saw a promotion on your website and now it is back to regular price, will the promotion be back?
We love to offer our Nature Baby customers great deals. We frequently run ongoing multibuys on a range of our products including clothing, bedding and newborn essentials. We also run exclusive promotions throughout the year. Once a promotion has finished we are unable to reactivate this offer online or in-store, stay posted though, there could be one coming up soon!
Are you signed up to our newsletter? This is a great way to stay up to date with our latest products, promotions and exclusive offers. You can sign up now at the bottom of every page on our website!
I just purchased something but it is now on special, can I get a refund on the difference?
The price of an item is what it was at the moment you bought it. We frequently run promotions and sales at Nature Baby so keep an eye out for the next one, it won't be too far away! Make sure you're signed up to our newsletter to stay up to date with our latest products, promotions and exclusive offers. You can sign up now at the bottom of every page on our website!
I think I may have found a fault with an item I purchased, what should I do?
The quality of our products is extremely important to us at Nature Baby, if you are not happy with a particular product please contact our Customer Care Team and we will get back to you as soon as possible.
I have seen a product online but it is no longer there.
Our new season prints and styles can run out very quickly so it's always good to get in quick to snap up your favorite pieces. If you would like to enquire further about the particular item please contact our Customer Care Team, we may be able to find the style in one of our Nature Baby stores.
Will you be restocking a style or print online?
Each season we bring in an exciting new range of colours, prints and styles. These products can run out quickly and we are not always able to restock them. On some occasions we will have a top up order on its way so if there is a particular product you are after please contact our Customer Care Team and we can let you know if we have more coming! Our core range of red stripe, navy stripe and natural colours will normally be in stock throughout the year.
Which size will be right for my baby?
As babies come in all different shapes and sizes we find it easiest to determine which size a child should wear by looking at their measurements. You can refer to our helpful size guide (please note our size guide is intended as a guide only as all babies are different). If you are still unsure you are welcome to contact our Customer Care Team who will be able to help.
What payment do you take?
We currently accept Visa and MasterCard credit and debit cards. You can also pay using PayPal.
I have set up a gift registry and would like to set up another one, why can’t I set up another Gift Registry?
You can only have one gift registry at a time, 7 days after your event date your gift registry will be inactive and you will be able to set up another one.
Where are your items dispatched from?
We are a New Zealand based company and all orders are sent from our warehouse based in Auckland.