Delivery

Local and international online deliveries will continue safely dispatching from New Zealand. We use a third party warehouse who are New Zealand government approved to operate at any level, and have stringent protocols in place to ensure a safe and healthy work environment for their team.

We are currently experiencing warehouse proessing delays and appreciate your patience during this time. Dispatch times are between 2-5 days, meaning it might take up to 10 days for your order to be delivered.

FREE SHIPPING on orders over $150*

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.

Within New Zealand

Orders within New Zealand are shipped with Courier Post, with authority to leave (no longer signature required).

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
Courier Post	1 - 3 Working Days	Over $150.00 NZD	FREE
Courier Post	1 - 3 Working Days	Under $150.00 NZD	$6 NZD

Shipping to: Australia

Orders to Australia (excluding oversize items) are shipped with DHL Express, via a signature service.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
DHL	2 - 5 Working Days	Over $150.00 NZD	FREE
DHL	2 - 5 Working Days	Under $150.00 NZD	$15 NZD

Shipping to: United States & rest of world

International orders (excluding oversize items) are shipped with DHL Express, via a signature service.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
DHL	2 - 5 Working Days	Over $150.00 NZD	FREE
DHL	2 - 5 Working Days	Under $150.00 NZD	$25 NZD

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

Oversized and heavy items

Oversized and heavy items are shipped with New Zealand Post.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
NZ International Post	14 - 21 Working Days	All oversized items	Calculated at checkout

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Kalon Cots, Bassinets, Bouncinettes, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, Wishbone Bikes, Hammocks and Hammock Stand.

Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout.

Duty and Taxes

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us

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