I've lost my password, what can I do?


We can easily sort this out for you, go to the Nature Baby log- in, click the 'forgot your password' link and type in your email address. Your temporary password will then be sent to your registered email address and you're good to go! To change your password, please go to your account settings once logged in.


How do I sign up for the Nature Baby newsletter?


There are two ways to sign up to our newsletter. The easiest way to sign up is by setting up your Nature Baby account, from here you can manage lots of other great settings. Alternatively, you can sign up to our newsletter without setting up an account by using the link at the bottom right of every page on our website.


I want to change my email address in my Nature Baby account.


You can change your email address anytime you want, just log into your Nature Baby Account with your current email address. You can also update any of your other details here such as changing your password and delivery information.


I have purchased from Nature Baby before but the website doesn't recognise my email address when I try to log in?


If you have shopped online with us before it may be that you used our guest checkout, which means that none of your personal information would have been stored. It is quick and easy to set up an account and this means you won't have to re-enter your details next time you shop with us. Alternatively you can still use the guest checkout. Please note: If you have purchased from us in store before you will still need to set up an online account in order for the website to recognize you and to set up your password.


How do I use a promo code?


You will use a promotion code when you are at the online checkout to receive the discount. Pop the promotion code into the promo code box on the first page of the cart (My Bag), then press apply. Be sure to check your promo code has been applied before continuing through the check out process. If the code is not applied at this stage, we unfortunately can not apply the discount later.


I am not receiving your newsletters.


One of the most common reasons for this is that your email software is marking emails from us as junk mail. If this has happened, please add to your email address book. If you check your junk mail folder and are still not getting our newsletter, please contact our Customer Services Team who will be able to sort this out for you.


I have sent an email to customer service and not had a reply.


If you have sent an email to any of our departments we will endeavor to reply to you within 24 hours if you have contacted us Monday to Friday during business hours. If you have contacted us after hours, Friday or during the weekend, we will endeavor to reply to you within 48 hours. Alternatively you can try calling our customer services team on 09 3764048.


I'm having trouble signing into my account.


If your having trouble signing into your Nature Baby account please follow the steps below.

1. Make sure you are using the same email address and password you registered with.

2. If you can't remember your password click on the 'forgotten password' link on the sign in page. You'll be prompted to enter your email address and we'll send you an email with a link that will allow you to create a new password for your account.

3. If after this you still can’t sign in, please contact our Customer Services Team and we will endeavor to reply to your within 24 hours. Please provide as much detail as you can about the issue including screen shots of any error message you get, and any steps you've taken so far to try and resolve it.