orders

I have not received an order confirmation email.

 

If you do not receive an order confirmation email within 24hrs of placing your order please check your junk mail folder in case our emails are going there. If you have still not received an order confirmation email, please contact our Customer Services Team and they will be able to look into this further for you.

 

Something is wrong with my order?

 

If you have received your order and something is not quite right please contact our Customer Services Team and we will endeavor to sort it out for you as quickly as possible.

 

I want to cancel an item from my order?

 

At Nature Baby we are very quick at processing your order to ensure it reaches you as soon as possible. Unfortunately this means that once your order has been placed we are unable to edit items in your order.

 

How do I return an item/items from my order?

All online orders can be returned within 30 days of purchase. Please send your order/item back to us via post along with a returns form which can be found on the back of your invoice. Alternatively you can return your order to one of our Auckland stores.

To download our returns form  click here

For store locations  click here

Return Address:

Nature Baby Returns
PO Box 47558
Ponsonby
Auckland, 1144
New Zealand

 

Can I amend my order after I've placed it?

 

We are really quick at processing your order to ensure it reaches you as quickly as possible. This means that once you have placed your order online it is not able to be edited or changed.

However, you may be able to cancel your order and place a new one online instead. If you wish to cancel your order please contact our Customer Services Team within 15 minutes of placing your order and we will endeavor to get back to you as soon as possible.

 

Can I change my billing or delivery address on my order after I've placed it?

 

Please take extra care when confirming your billing and delivery address details, once you confirm your order online we are unable to make changes to it on our side.

However, you may be able to cancel your order and place a new one online instead. If you wish to cancel your order please contact our Customer Services Team within 15 minutes of placing your order and we will endeavor to get back to you as soon as possible.